Product Manager- Warranty

St. Paul, MN
Full Time
Mid Level

The Product Manager - Empower+ is responsible for driving continuous improvements with the Vivacity Tech Empower+ warranty including but not limited to ensuring adequate inventory levels, reducing inventory aging, improving procurement costs of Chromebook parts and devices, working with vendors to ensure best-in-class quality of parts, ISO9001 reporting and communicating with internal customers.   

What will we give you for your hard work:

  • Salary depending on experience
  • 401(k) with generous company match and immediate vesting
  • Excellent Paid Time Off policy
  • Accrued Sick Time
  • 96 hours off per year for volunteer opportunities
  • 11 paid holidays per year
  • Award winning work environment
  • Development Reimbursement of $1000 per year
  • Medical, Dental, Vision, and Voluntary Benefits 

Our Values drive everything we do: 

  • Carry passion. 
  • Desire excellence.
  • Keep dreaming. 
  • Build community. 
  • Be Vivacious.

While no day will be completely the same, you will execute daily responsibilities in these various functions:

  • Gain a deep understanding of customer experience with Empower+, identify and fill service level gaps to improve customer experience and drive growth 
  • Create buy-in for the Empower+ vision both internally and with customers 
  • Develop product pricing and positioning strategies 
  • Gather and analyze data to identify opportunities to streamline processes and reduce costs 
  • Scope and prioritize activities based on business and customer impact 
  • Understand inventory levels versus consumption rates  
  • Issue purchase orders to vendors  
  • Understand the requirements needed to deliver a best-in-class warranty experience for our customers 
  • Develop subject matter expertise in assigned product categories and take ownership of daily business administration on assigned accounts 
  • Work with vendors to ensure lowest product acquisition costs possible without compromising product quality
  • Provide data to leadership as needed showing improvement in various KPIs

Knowledge, Skills & Abilities:

  • Excellent verbal and written communication skills
  • Expert technical skills with the ability to troubleshoot and  assist and train others
  • Excellent organizational skills and attention to detail
  • Excellent time management skills with a proven ability to meet deadlines
  • Ability to function well in a high-paced and at times stressful environment
  • Extremely proficient with Google Suite or similar software with the ability to learn new or updated software
  • Ability to work independently

Education & Experience :

  • Minimum 5 years relevant experience required
  • Bachelor’s degree or equivalent combination of education and experience preferred

 
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